Complaints
If something has gone wrong, tell us.
We would rather hear about a problem than lose your trust. Here is what to do and what we will do.
How to complain
Email complaints@bizup360.co.uk or write to Complaints, ITEA Limited, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Tell us your name, business, what went wrong and what you would like us to do.
What we will do
- Acknowledge your complaint within 5 working days and give you a named contact.
- Investigate and keep you updated.
- Send a final response in writing within 8 weeks.
Energy and gas
If we can’t resolve an energy or gas complaint, our final response will tell you where to get free, independent help, such as Citizens Advice, which helps small businesses with energy problems.
Partners’ own services
Complaints about a partner’s own product or service, such as a card machine, a bank account, broadband, finance or an insurance policy, go to that partner first, under its complaints process. For regulated finance and insurance, the partner will tell you if you can then go to the Financial Ombudsman Service. Complaints about our introduction or recommendation come to us.
Personal data
If your complaint is about how we handle personal data and we can’t resolve it, you can contact the Information Commissioner’s Office at ico.org.uk.