Help centre
Questions owners ask us.
Straight answers about money, partners and what happens if something goes wrong.
Getting started
What does BizUp360 do?
We help new and small UK businesses get everything they need sorted in one place: business setup, payments, utilities, telecoms, IT, finance, insurance, business management and hospitality extras.
Who is behind BizUp360?
BizUp360 is a trading name of ITEA Limited, registered in England and Wales, company no. 16054703.
What is the Setup Pack?
One enquiry that covers the essentials before opening day: bank account, card machine, EPOS, broadband and phones, energy, water and waste, IT and email, and insurance.
Suppliers and switching
Do you compare the whole market?
No. We work with a panel of partners and suppliers and will tell you which ones we asked.
Energy and gas
How do you choose a supplier?
We look at your current load and contract, compare prices from suppliers on our panel, and recommend the one that fits, with our reasons in writing.
Will my supply be cut off when I switch?
No. Switching changes who bills you, not your supply.
What is a Letter of Authority?
A signed form that lets us talk to your current supplier on your behalf. You can withdraw it at any time.
Finance and insurance
Do you arrange finance or insurance yourselves?
No. We introduce you to specialist partners, who give you quotes.
Is a merchant cash advance a loan?
No. It is an advance repaid as a share of your card takings. Read the terms carefully.
Problems and complaints
How do I complain?
Email complaints@bizup360.co.uk or see our complaints page. We acknowledge within 5 working days and aim to resolve within 8 weeks.
What if you can’t resolve it?
We’ll tell you where to get free, independent help. Complaints about a partner’s own service go to that partner first.
Still have a question?
Ask us and we’ll call you back.